We prioritize customer satisfaction at BonerStore.com. We prioritize your satisfaction with a 100% no-questions-asked 30-day money-back guarantee. If you’re not happy with your order, simply let us know, and we’ll make it right.

In the rare case that your package is lost or stuck in customs for more than 14 days, our 100% Delivery Guarantee has you covered. You can choose between a full refund or a free reshipment of your original order. Just contact customer support, and we’ll track down your package. If the Postal Service cannot resolve the issue, we will either reship your order or process a refund—whichever you prefer.

If you don’t receive your order within 30 days or aren’t completely satisfied, you can take advantage of our 100% risk-free money-back guarantee. Important: If an incorrect shipping address is provided or if you fail to pick up your order after a missed delivery, we can only offer a reshipment—not a refund. To avoid delays, please ensure your shipping information is accurate and that you’re available to receive your package. Refunds typically process within two weeks to reflect in your account.

✅ If payment is NOT confirmed: No need to cancel—orders aren’t processed until payment is received. If your payment was declined, simply place a new order with your preferred payment method.
✅ If payment is confirmed: You can cancel your order within 2 hours of placing it. Contact customer support with your order number and cancellation request before your order ships.